Return Policy

Yama Seafood products are perishable and cannot be returned. If anything arrives damaged, is missing, or does not meet our quality standard, we resolve it quickly through the claims process below.

Submit all claims within 24 hours of receiving your order. Report any damage, missing items, or quality concerns, and keep everything in its original packaging while your claim is reviewed. Frozen items should stay frozen and chilled items should be held at or below 40°F.

If a carrier service failure delays your shipment and the seafood is no longer safe to eat, your order may also qualify for a claim. Delays outside the carrier's control, such as severe weather, may not qualify.

Please do not send your order back. Our team will assess your claim and respond with a resolution within 1 to 2 business days.

Shipping protection is an optional add-on you can select at checkout for an additional fee. When added, it covers eligible orders affected by transit damage or freshness issues caused by shipping delays, resolved by reshipment on the next available ship date. The protection fee is not eligible for return once your order ships.

To process a damage claim with our shipping insurance provider, please include:

If your claim is approved, we will reship your order on the next available ship date. Because our products cannot be returned, reshipment is how we resolve every approved claim.

Last updated: June 2026